Guide: Fix ‘WhatsApp Calls Not Working’ Issue
WhatsApp launched as a messaging app, but it quickly added audio features such as calling and voice messages. Now you can make voice and video calls. You can even make group video calls. While that all sounds cool, the calling service sometimes causes us a lot of trouble. If you are having trouble while using WhatsApp calls, check here how to fix that in this post. WhatsApp calls may not work for several reasons. These include background data restrictions, lack of required permissions such as a microphone, network issues, and more. But do not worry. This post will walk you through all your woes related to WhatsApp calls. Let’s see the solutions for Android and iPhone.
1. Restart Devices
You have to start with the typical solution to reboot your Android or iPhone. To do this, either turn off the device and then on or use the native restart option. If possible, unplug your router for 20 seconds as well, then plug it back in.
2. Make sure you have a good internet connection
WhatsApp needs the internet to work. Whether for messages or calls. But for calls it needs a stable connection and at least 3G network if you are using it mobile data. Make sure you have a strong internet connection. You also need your network connection (Wi-Fi or mobile data).
3. Switch networks
Sometimes the problem can only occur in your network. So try to connect to a different network. That is, if you are using Wi-Fi, connect via mobile data and vice versa. Note: If you have a dual band router, try a supporting one phone to the 5 GHz band of your router.
4. Turn on airplane mode
Airplane mode acts as a lifesaver in specific situations. Although it is designed to block all communication, it helps solve network problems on it phone to. So enable it on your for 20 seconds phone and then turn it off. Then try to call people using WhatsApp. You can find airplane mode under quick settings in Android. It can also be accessed from Settings> Network.
On the iPhone, it is present in the Control Center and under Settings.
5. Turn off Battery saver
Battery saver mode stops apps from running in the background. Make sure you have enabled battery saver mode on your phoneIf so, turn it off or shut down WhatsApp from it. You can usually find the mode under the battery settings.
6. Turn off Bluetooth
Sometimes even Bluetooth is responsible for the erratic behavior of WhatsApp calls. Especially if you have connected wireless headphones or speaker. While it shouldn’t, there’s nothing wrong with turning off WhatsApp for a while to fix.
7. Grant the necessary permissions to WhatsApp
The main cause of problems behind WhatsApp calls is the lack of proper permissions. WhatsApp needs the microphone and other permissions to make calls. So you need to check if it has those permissions. Here is how to do this on Android and iPhone.
Check WhatsApp permissions on Android
Step 1: Open Settings on your phone and go to Apps or Apps & notifications.
Step 2: Tap WhatsApp under All apps.
Step 3: Tap Permissions. Grant Camera and Microphone permissions. To do that, tap on the permission name and allow it or turn on the switch.
Check WhatsApp Permissions on iPhone
Step 1: Open the Settings app and go to Privacy.
Step 2: Tap Microphone. Turn on the switch next to WhatsApp. If it’s already on, turn it off and then turn it back on.
Tip: Also check under Settings> WhatsApp. Make sure the microphone is turned on.
8. Turn off data saver mode
The task of the data saver mode is to consume less data. While it does that, it blocks certain features from apps such as WhatsApp. Try to turn off data saver or low data mode on your Android and iPhone. To do this, enter the data saving mode in the search function in the settings. Then turn it off.
Tip On Android you will find the option data limit. Increase it or turn it off.
9. Check restrictions on WhatsApp (iPhone only)
Step 1: Open Settings and tap Screen Time.
Step 2: Tap Content & Privacy Restrictions. Tap Microphone.
Step 3: Tick the switch next to WhatsApp. It must be green. If not, tap Allow changes and turn on the switch.
10. Change the low data usage setting
WhatsApp offers a native setting to reduce data usage. You should try turning it on or off to check if that fixes the problem for you. To change it, open the WhatsApp settings from the app. Tap Data and storage usage. Turn off the switch next to Low data usage.
11. Switch on Use of background data
To do this on Android, open Settings and go to Apps> WhatsApp. Tap Data usage or Mobile data and wifi. Turn on Background data.
On the iPhone, open Settings and go to WhatsApp. Turn on the switch next to the Background Refresh app.
12. Use all WhatsApp Mobile Data (iPhone)
You can prevent apps from running on the iPhone mobile data. If the setting is enabled for WhatsApp, you will run into problems. Open Settings on the iPhone to fix the problem. Scroll down and tap on WhatsApp. Turn on the switch next to Mobile data. You should try other ones too tips to fix apps that only work on wifi and not on mobile data
13. Turn off noise cancellation (iPhone)
If there is an audio problem with the WhatsApp calls, try to turn off the noise canceling on iPhone. To do this, follow these steps: Step 1: Open the Settings app and tap General.
Step 2: Tap Accessibility. Turn off the switch next to Phone Noise canceling.
14. Turn off Wi-Fi Assist (iPhone)
To do this, open Settings and go to Mobile Data. Scroll down and turn off Wi-Fi Assist by turning off the switch. view more tips to solve connection problems on iPhone.
15. Clear cache (Android)
Clearing the cache will not remove any personal information from your phoneIt only removes the temporary files. However, don’t tap Clear Storage or Clear Data as this will delete all your WhatsApp chats. To clear the WhatsApp cache, open Settings on your phone and go to Apps or Apps & notifications. Tap WhatsApp under All apps. Tap Storage followed by Clear cache.
Tip: Try clearing the cache for your default browser on both Android and iPhone.
16. Reset app preferences (Android)
On Android phones, you should also try resetting the app preferences. As with network settings reset, it will not delete any data but all settings on your phone to their original (factory) values. To do this, open Settings and go to System. Tap Reset followed by Reset app preferences. You can also use the search bar in the settings to restore app preferences.
17. Check third-party apps
Have you recently installed a calling or VPN app? View your recently installed apps. One of them could be interfering with WhatsApp calling. On Android phones, you should check the security or cache cleaner apps that are preinstalled. Sometimes they change certain permissions related to apps causing them issues.
18. Update WhatsApp
Sometimes the problem is in the app itself and the latest version will fix it. So open WhatsApp in App Store (iPhone) and Google Play Store (Android) to update it. Discover it too how to know if an app needs an update.
19. Reset network settings
Both Android and iPhone provide a native setting to restore network settings to their original values. This resolves network-related issues. So if calls via WhatsApp are not working, give it a try. If you reset the network settings, no data will be lost from your phoneLearn in detail what happens by resetting the network settings. To reset network settings on Android, open Settings and go to System. Tap on Reset followed by Reset Wi-Fi, mobile & Bluetooth. You can also use the search bar to find reset settings.
On the iPhone, go to Settings> General> Reset> Reset Network Settings.
20. Reinstall WhatsApp
If the problem persists, delete WhatsApp from you phoneTake back up your data before deleting the app as it will delete your chats. Reinstall the app after it has been removed. See in detail what happens after WhatsApp removal.
21. Replace the microphone
Have you recently viewed your phoneThat may have caused microphone problems. Bring it back to it phone repair shop and have it repaired.
Bonus: WhatsApp call notification not working
If you’re not getting notifications for WhatsApp calls, your notification settings may have changed. To fix it on Android, open Settings> Apps> WhatsApp. Tap Notifications. Turn on notifications. You will also see Call notifications. Make it possible. Tap the notification types to further customize them.
On the iPhone, open Settings> WhatsApp> Notifications. Enable the required notification type.
It’s not you
If WhatsApp calls still lag after trying everything, or if you can’t hear the other person, then the problem may only be on his or her end. Try calling someone else and see how they are doing. Calling via WhatsApp is also blocked in some countries, such as the UAE. So if you try to call people there you could run into problems. The next up: Are you considering deleting your WhatsApp account? Learn what happens if you permanently delete WhatsApp account on Android and iPhone at the following link.
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